Terms of Service

1. Eligibility and accounts

You must be legally capable of entering these Terms. If you are a minor, you may use Frinbe only with the consent of your parent or legal guardian, who is responsible for your use of the service. An offer may require that guests be adults or set other conditions, and those conditions apply.

Information you provide must be accurate and kept current. You are responsible for account credentials and activity under your account. Accounts are personal and may not be shared or transferred. You must not disclose your credentials, allow another person to use your account, or access Frinbe through another person's account. You must promptly notify us of suspected unauthorized access.

Invitations are personal unless expressly marked as generic. An organization may approve, limit, or remove membership and access to its properties. Access to a private rate is not transferable and does not guarantee availability.

Unless the offer states otherwise, your eligibility is assessed when you submit a request and when the booking is confirmed. Losing eligibility afterwards does not cancel a booking that is already confirmed unless the offer expressly says so.

2. Organizations and administrators

If you act for an organization, you confirm that you have authority to bind it and manage its members, properties, and information. The organization is responsible for lawful invitations, accurate property and offer information, suitable administrator permissions, and its own obligations to employees, members, and guests. Before supplying an invitee's personal data to Frinbe, the organization must have the invitee's authorization or another lawful basis to do so and must provide any information required by applicable data-protection law.

Before inviting or approving a person as a member or otherwise granting organization access, the organization must take reasonable and appropriate steps to verify the person's identity, the accuracy of the information provided, the person's current employment, affiliation, or other entitlement, and their legitimate need for the access granted. It must keep invitations, memberships, and permissions under appropriate review and promptly revoke invitations or restrict or remove access when the relevant relationship, eligibility, or need for access ends. The organization must take reasonable and appropriate measures to prevent unrelated or unauthorized persons from being invited, becoming members, or obtaining access.

The organization is responsible for the acts and omissions of its administrators, members, personnel, contractors, and other persons using access granted or approved by the organization as if they were its own. This does not apply to unauthorized access that the organization could not reasonably prevent and reports promptly.

3. Frinbe's role

Frinbe provides a private platform connecting eligible members with hotels and other accommodation providers. Frinbe is an intermediary, not the accommodation provider, owner, operator, or payment recipient. The hotel is responsible for the accommodation, on-site service, accuracy of its offer, and performance of the confirmed booking.

4. Booking requests and confirmation

Unless the booking page expressly states that the booking is confirmed immediately, submitting a request asks Frinbe to transmit your account and reservation details to the selected hotel. It is not a confirmed booking. The hotel may accept or decline the request, subject to applicable law and these Terms.

A booking becomes confirmed when the hotel accepts it and Frinbe confirms it to you. Once confirmed, the accommodation contract is between you and the hotel unless explicitly stated otherwise. Immediate confirmation is offered only where the applicable material booking conditions are shown before you submit the request.

5. Prices, payment, and cancellation

Displayed prices and currencies are supplied or approved by the hotel. A price marked indicative is the minimum the hotel has published; the final price is agreed directly between you and the hotel, including through Frinbe messaging, before the accommodation contract is formed. The hotel cannot alter the price or the material conditions of a request you submitted when it confirms that request. You are not bound by a price or condition you did not expressly agree. Frinbe does not currently collect accommodation payment; payment is arranged directly with the hotel.

A cancellation, no-show charge, deposit, or other material hotel term does not bind you unless it was disclosed before the accommodation contract was formed and you agreed to it. A hotel may cancel or reject a request where permitted, but mandatory consumer rights remain unaffected. Cancelling a confirmed booking is arranged directly with the hotel under the conditions disclosed to you; Frinbe may pass messages between you but is not a party to the accommodation contract.

For a booking you make, you are responsible for providing accurate guest details and occupancy, paying the hotel's charges directly when they are due, informing the hotel of relevant changes to your arrival, staying within the occupancy limits of the booking, and observing lawful house rules.

6. Communications and data sharing

To provide the reservation service you request, Frinbe sends your account and reservation information, and messages you choose to submit, to the relevant hotel, including through a property-management system, channel manager, or similar system the hotel authorizes. Our Privacy Policy explains the processing in more detail.

Frinbe includes Google Maps features and content. Your use of those features is subject to the current Google Maps End User Additional Terms and the Google Privacy Policy.

7. Acceptable use

You are responsible for your conduct and for all messages, images, videos, files, links, and other content you submit, upload, send, or otherwise make available through Frinbe. You must not use Frinbe to:

• Use another person's account, or use an invitation, eligibility, or private rate you are not entitled to.
• Harass, bully, threaten, stalk, intimidate, abuse, or insult another person, or promote hatred, discrimination, or violence against a person or group.
• Upload, store, or send nudity, sexually explicit or pornographic content, sexual services, or non-consensual intimate content.
• Upload, store, send, solicit, create, or facilitate any content or conduct that sexually exploits, abuses, endangers, or sexualizes a person under 18, including real, altered, illustrated, or AI-generated material.
• Share another person's private, confidential, identifying, or personal information without authorization, or infringe privacy, data protection, intellectual property, or other rights.
• Provide false or misleading information; impersonate another person or organization; commit fraud; or send spam, phishing, malware, or other harmful code.
• Promote, arrange, solicit, or facilitate illegal activity, transactions, goods, or services, or otherwise submit content or engage in conduct that violates applicable law.
• Interfere with security, availability, access controls, or technical operation.
• Scrape, resell, reverse engineer, or commercially exploit the service except where law expressly permits it.
• Help or encourage anyone else to do any of the above.

Booking for other people is not covered by the first point above where the applicable offer allows it. You may book for guests accompanying you and for other people, such as family or friends, to the extent the offer permits. Where an offer requires the eligible member to stay or sets other conditions, those conditions apply. You remain responsible for the accuracy of the guest information you provide and, to the extent permitted by law, for the conduct of the people you book for.

8. Content and intellectual property

Frinbe and its licensors retain rights in the platform, software, branding, and original content. You retain rights in content you submit and grant Frinbe the limited rights necessary to host, display, transmit, and process it to operate the service. You confirm that you may lawfully provide that content and grant these rights. User content is provided by its author and is not endorsed by Frinbe.

9. Availability, suspension, and termination

We may maintain, change, suspend, or discontinue features. Where we reasonably believe these Terms have been breached, or action is needed to protect users, third parties, Frinbe, or the service, comply with law, prevent misuse, or address non-payment of agreed organization fees, we may remove or restrict content, limit functionality, or restrict or suspend an account, membership, organization, property, or feature, or terminate an account or an organization's access to Frinbe. In particular, we may immediately restrict or suspend access where we reasonably believe that an organization granted or approved access without the checks required by these Terms, that an unauthorized person obtained access, or that immediate action is otherwise necessary to protect Frinbe, users, third parties, or the service.

We may terminate an account or an organization's access and service relationship immediately where a violation is intentional, reckless, serious, repeated, or incapable of cure, or where the organization fails to investigate, cooperate, or remedy the violation promptly. We may act without prior notice where the matter is serious or urgent or where notice would create risk, subject to applicable law. In other cases, we may warn you or give reasonable notice where appropriate. We may also terminate the service, an account, or an organization's access for a legitimate business reason, with reasonable notice where practicable.

A person or organization whose access has been restricted, suspended, or terminated must not create or use another account, organization, invitation, or application to evade that measure. We may reject, restrict, suspend, or terminate access used for such circumvention.

We may preserve content and account information, and report or disclose it to competent authorities or other appropriate parties, where required or permitted by law. You may stop using Frinbe and request account deletion, subject to records we must retain. Ending a Frinbe account does not itself cancel an accommodation contract with a hotel. Mandatory rights and any legally required reasons, notice, or appeal options remain unaffected.

10. Warranties and liability

Frinbe provides the platform with reasonable care but cannot guarantee uninterrupted operation, hotel availability, or the performance of an independent hotel. Nothing in these Terms excludes liability or rights that cannot lawfully be excluded, including liability for intent or gross negligence. Otherwise, Frinbe is responsible only for direct loss caused by its breach and not for indirect loss or the hotel's acts or omissions, to the extent permitted by law.

11. Law, changes, and contact

Swiss law applies, excluding conflict-of-law rules, subject to mandatory consumer protections. The courts at Frinbe's registered seat, currently in the Canton of Lucerne, have jurisdiction where a mandatory venue does not apply. We may update these Terms and will give notice of material changes. A material change takes effect on the date stated in the notice and does not retroactively alter a booking that was already confirmed. If the English and German versions conflict, the English version prevails. Questions can be sent to contact@frinbe.com.