Terms of Service

1. Eligibility and accounts

You must be at least 18 years old and legally capable of entering these Terms. Information you provide must be accurate and kept current. You are responsible for account credentials and activity under your account and must notify us of suspected unauthorized access.

Invitations are personal unless expressly marked as generic. An organization may approve, limit, or remove membership and access to its properties. Access to a private rate is not transferable and does not guarantee availability.

2. Organizations and administrators

If you act for an organization, you confirm that you have authority to bind it and manage its members, properties, and information. The organization is responsible for lawful invitations, accurate property and offer information, suitable administrator permissions, and its own obligations to employees, members, and guests.

3. Frinbe's role

Frinbe provides a private platform connecting eligible members with hotels and other accommodation providers. Frinbe is an intermediary, not the accommodation provider, owner, operator, or payment recipient. The hotel is responsible for the accommodation, on-site service, accuracy of its offer, and performance of the confirmed booking.

4. Booking requests and confirmation

In the current manual flow, submitting a request asks Frinbe to transmit your account and reservation details to the selected hotel. It is not a confirmed booking until the hotel accepts it. The hotel may accept or decline the request, subject to applicable law and these Terms.

Future PMS or channel-manager integrations may allow a hotel to confirm immediately through its authorized system. The booking page will state when that applies. Once confirmed, the accommodation contract is between you and the hotel unless explicitly stated otherwise.

5. Prices, payment, and cancellation

Displayed prices and currencies are supplied or approved by the hotel. A price marked indicative may change before confirmation. Frinbe does not currently collect accommodation payment; payment is arranged directly with the hotel.

A cancellation, no-show charge, deposit, or other material hotel term does not bind you unless it was disclosed before the accommodation contract was formed and you agreed to it. A hotel may cancel or reject a request where permitted, but mandatory consumer rights remain unaffected. Future instant booking will not be enabled without showing applicable material booking conditions before confirmation.

6. Communications and data sharing

You authorize Frinbe to send your account and reservation information, and messages you choose to submit, to the relevant hotel. When enabled, this may occur through the hotel's PMS, channel manager, or similar provider. Our Privacy Policy explains the processing in more detail.

7. Acceptable use

You are responsible for your conduct and for all messages, images, videos, files, links, and other content you submit, upload, send, or otherwise make available through Frinbe. You must not use Frinbe to:

• Use another person's account, invitation, eligibility, or private rate without authorization.
• Harass, bully, threaten, stalk, intimidate, abuse, or insult another person, or promote hatred, discrimination, or violence against a person or group.
• Upload, store, or send nudity, sexually explicit or pornographic content, sexual services, or non-consensual intimate content.
• Upload, store, send, solicit, create, or facilitate any content or conduct that sexually exploits, abuses, endangers, or sexualizes a person under 18, including real, altered, illustrated, or AI-generated material.
• Share another person's private, confidential, identifying, or personal information without authorization, or infringe privacy, data protection, intellectual property, or other rights.
• Provide false or misleading information; impersonate another person or organization; commit fraud; or send spam, phishing, malware, or other harmful code.
• Promote, arrange, solicit, or facilitate illegal activity, transactions, goods, or services, or otherwise submit content or engage in conduct that violates applicable law.
• Interfere with security, availability, access controls, or technical operation.
• Scrape, resell, reverse engineer, or commercially exploit the service except where law expressly permits it.
• Help or encourage anyone else to do any of the above.

8. Content and intellectual property

Frinbe and its licensors retain rights in the platform, software, branding, and original content. You retain rights in content you submit and grant Frinbe the limited rights necessary to host, display, transmit, and process it to operate the service. You confirm that you may lawfully provide that content and grant these rights. User content is provided by its author and is not endorsed by Frinbe.

9. Availability, suspension, and termination

We may maintain, change, suspend, or discontinue features. Where we reasonably believe these Terms have been breached, or action is needed to protect users, third parties, Frinbe, or the service, comply with law, prevent misuse, or address non-payment of agreed organization fees, we may remove or restrict content, limit functionality, or suspend or terminate an account. We may act without prior notice, including permanently, where the matter is serious or urgent or where notice would create risk, subject to applicable law. In other cases, we may warn you or give reasonable notice where appropriate. We may also terminate the service or an account for a legitimate business reason, with reasonable notice where practicable.

We may preserve content and account information, and report or disclose it to competent authorities or other appropriate parties, where required or permitted by law. You may stop using Frinbe and request account deletion, subject to records we must retain. Ending a Frinbe account does not itself cancel an accommodation contract with a hotel. Mandatory rights and any legally required reasons, notice, or appeal options remain unaffected.

10. Warranties and liability

Frinbe provides the platform with reasonable care but cannot guarantee uninterrupted operation, hotel availability, or the performance of an independent hotel. Nothing in these Terms excludes liability or rights that cannot lawfully be excluded, including liability for intent or gross negligence. Otherwise, Frinbe is responsible only for direct loss caused by its breach and not for indirect loss or the hotel's acts or omissions, to the extent permitted by law.

11. Law, changes, and contact

Swiss law applies, excluding conflict-of-law rules, subject to mandatory consumer protections. Courts in the Canton of Lucerne have jurisdiction where a mandatory venue does not apply. We may update these Terms and will give appropriate notice of material changes. Questions can be sent to privacy@frinbe.com.