Privacy Policy

1. Controller and contact

Frinbe KlG, CHE-263.712.857, c/o Angela Käppeli, Dorfstrasse 54, 6026 Rain, Switzerland, is responsible for Frinbe's platform processing. Privacy requests can be sent to privacy@frinbe.com.

A hotel or other organization may be independently responsible for data it uses to manage its workforce, invitations, accommodation, and confirmed stays. Its own privacy information may therefore also apply.

2. Data we process

Depending on how you use Frinbe, we process the following categories:

• Account and profile data, such as name, email address, language, account status, permissions, and a profile photo if provided.
• Authentication and security data, such as password hashes, email-verification status, sessions, IP address, user agent, request identifiers, and security events.
• Organization and professional data, such as organization membership, job title, role, property assignment, approvals, and invitation information.
• Hotel and property data, such as names, descriptions, contact information, addresses, images, availability, rates, and operating settings.
• Reservation data, such as the hotel, stay dates, number of adults and children, price, currency, confirmation number, status, and associated messages.
• Communications, such as support requests, reservation chat, email replies, message content, and delivery metadata.
• Files and lead information, such as uploaded images and their metadata, contact-form details, software used, room count, referral source, and message.
• Technical data needed to operate, secure, diagnose, and improve the service.

Frinbe does not currently collect payment-card details, identity documents, or dates of birth. If a future feature requires age or date-of-birth information, we will request only what is necessary and explain the purpose at collection. Future profile uploads or social login may add a profile picture and basic provider profile information.

3. Where data comes from

We receive data from you, organization administrators who invite or manage you, hotels involved in a reservation, and automatically from devices and service operation. When enabled, we may receive basic account data from Google sign-in and reservation updates from a hotel's property-management system or channel manager.

4. Purposes and legal grounds

• Creating accounts, managing memberships, and providing requested platform and reservation services to perform our contract or take requested pre-contract steps.
• Routing booking requests, messages, and confirmations to hotels and their authorized systems to perform the requested service.
• Securing accounts, preventing abuse, diagnosing failures, supporting users, and improving reliability based on our legitimate interests.
• Complying with accounting, legal, regulatory, and dispute-handling duties.
• Sending Frinbe marketing only where you have voluntarily opted in and your email address is verified. You may withdraw at any time.

Under Swiss law, processing is also governed by the principles of lawfulness, proportionality, purpose limitation, transparency, and appropriate security.

5. Who receives data

We disclose data only as needed to:

• The hotel or accommodation provider handling your request or stay.
• Your organization and authorized organization or property administrators.
• Infomaniak for Swiss hosting, databases, object storage, and email infrastructure.
• Google when you deliberately load Google Maps or later use Google sign-in.
• A hotel's selected PMS, channel manager, or similar reservation provider when that integration is enabled.
• Professional advisers, authorities, or counterparties where legally required or necessary to establish, exercise, or defend claims.

Frinbe is the platform intermediary. The hotel is the accommodation provider and normally an independent controller for fulfilling the stay.

6. International transfers

Core infrastructure is hosted by Infomaniak in Switzerland. Google or a future integration provider may process data outside Switzerland or the EEA. Where required, we rely on an adequacy decision, approved contractual clauses, or another lawful safeguard. Current providers and safeguards are reviewed before integrations are enabled.

7. Retention

• Accounts are kept while active and then deleted or anonymized following a verified deletion request, except where retention is required.
• Reservations and related conversations may be retained for up to ten years after checkout for contractual, support, dispute, and legal-record purposes.
• Sales leads are retained for up to 24 months.
• Expired personal invitations are removed after 90 days when no longer required.
• Operational logs are retained for 30 days.
• Legal and consent evidence may be retained for three years after account deletion or withdrawal, where necessary to demonstrate compliance.

8. Cookies, maps, and diagnostics

Frinbe uses storage necessary for authentication, language, security, and interface preferences. Public Google Maps content loads only after you choose to load it; Google then receives technical connection data such as your IP address. We use minimized error reporting to identify failures and do not use browser session identifiers or advertising trackers for this purpose.

9. Your rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability, or objection, and may withdraw consent without affecting earlier lawful processing. Contact privacy@frinbe.com from the email address associated with your account. We may take proportionate steps to verify your identity.

10. Age, security, and changes

Frinbe accounts and bookings are intended for people aged 18 or older. We use organizational and technical safeguards appropriate to the risk, but no internet service can guarantee absolute security. We may update this Policy as services or law change and will give appropriate notice of material changes. Future features are reviewed before they begin collecting new data or using data for a materially new purpose.